Public insurance loss assessing in South Australia was a concept developed by Dennis Whiley in 1979. Dennis first honed his skills in the insurance industry as an insurance adjuster with an Adelaide based insurance company but soon realised that many consumers were not getting their full entitlements from their insurer so he sought a way to rectify this anomaly. From there Insurance Adjusting Services, the only loss assessing company working exclusively for the policy holder in South Australia, was born.

Pauline Richter worked with Dennis from 1994 as a public loss assessor. Dennis’s legacy is being carried on by Pauline who is now the CEO and leader of the same dedicated team for the rebranded company, Claimrite Insurance Loss Assessors. The company is expanding on the good work started by Dennis by more accurately describing what public loss assessing is all about, that is looking after the best interests of the insured.

Claimrite’s mission is to continue to always have the interests of the insured at heart by ensuring fairness, justice and equity remain the key focus